Terms of Service

Last updated: April 2026

1. Acceptance of Terms

IEP Ally is a product of Tinker Labs LLC (“we,” “us,” or “our”). By accessing or using IEP Ally, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing IEP Ally. These Terms of Service apply to all visitors, users, and others who access or use the service. Your continued use of IEP Ally following the posting of revised Terms means that you accept and agree to the changes.

2. Eligibility

You must be at least 18 years of age to register for an account and use IEP Ally. By registering for an account and using the service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms of Service.

3. Description of Service

IEP Ally is an AI-powered Individualized Education Program (IEP) document analysis and guidance tool designed for parents and guardians of children with IEPs. The service includes:

• Document upload and AI-powered analysis of IEP documents
• AI chat assistance for understanding IEP content and terminology
• Meeting preparation tools and guided checklists
• AI-powered letter generation for communicating with schools and districts
• A rights reference guide covering federal and state special education law
• A glossary of special education terms and acronyms
• Additional resources and educational materials related to the IEP process

IEP Ally may add, modify, remove, or discontinue any features or aspects of the service at any time at its sole discretion. We will make reasonable efforts to notify users of significant changes. Your continued use of the service constitutes acceptance of any modifications.

4. Account Registration and Security

To use IEP Ally, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information promptly to keep it accurate, current, and complete. You are entirely responsible for maintaining the confidentiality of your account credentials, including your password.

You are solely responsible for all activity that occurs under your account, whether or not authorized by you. You agree to notify IEP Ally immediately of any unauthorized use of your account or any other breach of security. IEP Ally will not be liable for any loss or damage arising from your failure to protect your account credentials.

5. AI Disclaimer and Limitations

6. Subscription Plans and Payment

6.1 Plans and Billing

IEP Ally offers a free tier with limited access to features, including a limited number of document analyses, AI chat messages, meeting preparations, and letter generation. Free tier limits are subject to change at our discretion.

Premium subscriptions are available on a monthly or annual basis. Payment is processed securely through Stripe. By subscribing to a premium plan, you authorize IEP Ally to charge the applicable subscription fee to your chosen payment method on a recurring basis until you cancel your subscription.

6.2 Cancellation

You may cancel your premium subscription at any time. Upon cancellation, you will continue to have access to premium features until the end of your current billing period. No refunds are provided for partial billing periods. If you cancel an annual subscription, you will retain premium access until the end of the annual term.

6.3 Price Changes

IEP Ally may modify subscription prices at any time. If we increase the price of your subscription, we will provide you with at least 30 days' prior notice. If you do not agree to the price increase, you may cancel your subscription before the new price takes effect.

7. Intellectual Property

7.1 Our Intellectual Property

IEP Ally and its original content, features, functionality, design, and interface are owned by IEP Ally and are protected by international copyright, trademark, trade secret, and other intellectual property laws. The IEP Ally name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks or registered trademarks of IEP Ally. You may not use any of these trademarks without the prior written permission of IEP Ally.

7.2 Your Content

You retain full ownership of any documents and content you upload to IEP Ally. By uploading documents or content, you grant IEP Ally a limited, non-exclusive, royalty-free license to access, process, analyze, and store those documents solely for the purpose of providing the service to you. We do not claim ownership of your uploaded content. You are solely responsible for ensuring that you have the legal right to upload and share any documents or content.

7.3 AI-Generated Output

AI-generated content produced by IEP Ally in response to your documents and queries is provided for your personal, non-commercial use in connection with your child's education. You may share AI-generated content with family members, attorneys, advocates, educators, and other professionals involved in your child's education. You may not commercialize, resell, or systematically redistribute AI-generated output as a service to third parties.

8. Acceptable Use

You agree not to use IEP Ally in any way that:

• Violates any applicable federal, state, local, or international law or regulation
• Uploads or transmits viruses, malware, or any other malicious code or content
• Attempts to gain unauthorized access to, interfere with, disrupt, or damage any part of the service, its servers, or any connected systems or networks
• Attempts to extract, reverse-engineer, decompile, disassemble, or otherwise derive the underlying AI models, algorithms, source code, or architecture of IEP Ally
• Uses the service to build, develop, or provide a competing product or service, or systematically downloads, scrapes, indexes, or collects content for any unauthorized purpose
• Impersonates any person or entity, misrepresents your identity, or falsely states or misrepresents your affiliation with a person or entity
• Uploads documents that you do not have the legal right to access, share, or process
• Uploads or transmits content that is false, misleading, deceptive, or designed to mislead others
• Harasses, threatens, defames, abuses, or discriminates against any individual or group based on protected characteristics
• Violates the intellectual property rights or privacy rights of any third party

9. Privacy

Your use of IEP Ally is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information and uploaded documents. Please review our Privacy Policy carefully. By using IEP Ally, you consent to the data practices described in the Privacy Policy, including the processing and storage of your personal information and documents.

10. User Responsibility for AI-Generated Content

You acknowledge and agree that:

• You are solely responsible for reviewing all AI-generated content for accuracy, completeness, and appropriateness before using it in any communication or decision
• You must independently verify all factual claims, legal assertions, and procedural guidance provided by IEP Ally before relying on them or sharing them with schools or other parties
• IEP Ally shall not be liable for any harm, damages, or adverse outcomes resulting from your use of AI-generated content, including decisions made or actions taken based on that content

11. Termination

11.1 Termination by You

You may terminate your account at any time through the account settings page or by contacting us at hello@iep-ally.com.

11.2 Termination by IEP Ally

IEP Ally may terminate, suspend, or restrict your access to the service at any time, without prior notice or liability, for any reason, including if you violate these Terms of Service, abuse the service, engage in illegal activity, or for any other reason at our sole discretion.

11.3 Effect of Termination

Upon termination of your account, your right to use IEP Ally will immediately cease. When you delete your account, all associated data — including uploaded documents, child profiles, chat history, meeting prep, and generated letters — is permanently and irreversibly deleted from our active systems at the time of your request. You should export or download any documents you wish to keep before requesting deletion. Some data may persist in encrypted backups for up to 90 days as part of standard infrastructure retention, after which it is permanently purged. We have no obligation to maintain or retrieve any data after termination.

11.4 Survival

The provisions of these Terms of Service that by their nature should survive termination shall survive, including but not limited to: ownership and intellectual property provisions, warranty disclaimers, limitation of liability, indemnification, and dispute resolution provisions.

12. Limitation of Liability

12.1 Disclaimer of Warranties

IEP Ally is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

12.2 No Outcome Guarantee

IEP Ally does not guarantee any specific outcomes, results, or benefits related to your child's IEP, education, or special education services. IEP Ally does not guarantee favorable outcomes in IEP meetings, due process hearings, mediation sessions, due process complaints, litigation, or any other interactions with schools or school districts. The effectiveness, utility, and outcomes of the service depend on many factors beyond our control, including but not limited to the specific facts and circumstances of your situation, applicable federal and state laws, school district policies, and the actions and decisions of third parties.

12.3 Liability Cap

In no event shall IEP Ally, its directors, employees, partners, agents, suppliers, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to, use of, or inability to access or use the service, any AI-generated content, any errors or omissions in the service, or any decisions or actions made based on information provided through the service.

Except for claims arising from a party's indemnification obligations, each party's total liability arising out of or relating to these terms and your use of the service shall not exceed the greater of: (a) the amount you paid to IEP Ally for the service in the 12 months preceding the claim, or (b) $100 USD.

13. Indemnification

You agree to indemnify, defend, and hold harmless IEP Ally and its directors, employees, agents, suppliers, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or resulting from: (a) your use of the service, (b) any AI-generated content you create or use, (c) any violation of these Terms of Service, (d) any violation of any law or regulation, (e) any infringement of any third party's intellectual property or other rights, or (f) any actions or decisions made based on information provided by IEP Ally.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the service (a “Dispute”) by contacting IEP Ally at hello@iep-ally.com and providing a detailed description of the Dispute. We will attempt to resolve the matter within 30 days of receiving your notice.

14.2 Binding Arbitration

If a dispute cannot be resolved through informal resolution, you agree that the dispute shall be resolved by binding arbitration, administered by JAMS (Judicial Arbitration and Mediation Services), except as provided below. The arbitration shall be governed by the JAMS Streamlined Arbitration Rules and Procedures. The arbitrator shall apply applicable law and may award any damages that would be available in court under applicable law.

The arbitration shall be conducted by a single, neutral arbitrator. Either party may request a hearing, which shall be conducted via videoconference or in person. The arbitration shall take place in the state specified in Section 15 (Governing Law). The prevailing party shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.

14.3 Class Action Waiver

You and IEP Ally agree that each party may bring claims against the other only in individual capacity and not as a plaintiff or class member in any purported class or representative action, collective action, or private attorney general action. The arbitrator cannot award relief on a class, collective, or representative basis. Unless both parties agree, the arbitrator may not consolidate or join the claims of more than one person.

14.4 Small Claims Exception

Notwithstanding the arbitration provision above, you may bring an individual action in small claims court if the claim qualifies for such court's jurisdiction and the amount in controversy does not exceed the small claims court's jurisdictional limit.

14.5 Opt-Out Right

You may opt out of this arbitration agreement by sending a written notice to IEP Ally at hello@iep-ally.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms of Service. Your notice must include your name, address, email address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other terms of these Terms of Service will continue to apply, but you and IEP Ally will resolve any dispute in court rather than through arbitration.

15. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles. Any disputes or claims not subject to arbitration under Section 14 shall be brought exclusively in the federal and state courts located in the State of Washington, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

16. Force Majeure

IEP Ally shall not be liable for any failure or delay in performing its obligations under these Terms of Service if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, pandemic, epidemics, civil unrest, government actions, or internet infrastructure failures. In such cases, IEP Ally shall use commercially reasonable efforts to resume performance of its obligations as soon as practicable.

17. Changes to Terms

IEP Ally reserves the right to modify or replace these Terms of Service at any time at our sole discretion. If a revision is material, we will provide at least 30 days' advance written notice prior to any new terms taking effect by posting the updated terms on this page and, where practicable, by sending you an email notification.

Your continued use of IEP Ally after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with any changes, you must stop using the service and terminate your account. You are responsible for periodically reviewing these Terms to be aware of any changes.

18. Contact

If you have any questions, concerns, or requests regarding these Terms of Service or the service in general, please contact us at:

hello@iep-ally.com

We appreciate your patience and understanding, and we are committed to addressing any concerns you may have about IEP Ally.